Ryan S. Hawley

As a PRM for a Health Savings Account administration company, I work closely with large employers and Health Plans in the country ensure prompt responses to any issue and oversee integration of claims and eligibility.
• General account management as well as leading implementations to integrate employee and member eligibility for HSA, FSA and HRA accounts.
• Product Development, creating solutions and improvements to web driven products and systems.

* Leading development and testing teams in implementation of enterprise software for clients in the direct selling industry. Work with multiple clients and projects on a daily basis determining and documenting requirements for software implementation and enhancement projects.
* Responsible for requirement assessment and specification for software implementation and client requested enhancements to the software.
* Management of development projects, communicating with the development team through both written and verbal communication.
* Leading several Company implementation projects from gap analysis through requirement, design, testing and implementation phases

* General property management for two student housing complexes with over 1000 residents. General supervision, management and accounting for the property owner.
* Responsible for operations and site management policies and procedures. Assess and critique any management / tenant problems and concerns.
* Responsible for all hires and training of site management. Also, responsible for most accounting, budgets and owner/tenant relations.
* Analyze tactics and methods of marketing and devise new / improve old strategies and implement them in conjunction with the current on-site management and assistant management.

* Responsible for making new sales contacts, wholesale distributors, retail dealers, and customer relations. Responsible for further penetration in the after-market auto interior industry.
* Make sales calls to new and current customers. Create a marketing strategy that incorporates the use of modern technology in the current company business plan.
* Create a company website and introduce online marketing techniques and strategies to increase sales and company knowledge. Updated and trained employees in computer applications to increase operational efficiencies.

* Responsible for coordinating and executing operational duties at the store. In charge of overseeing shipping and receiving and product sales at the store. Requires strong leadership skills to supervise and lead Employees. Responsible for ensuring the authorization of all new hires and conducts initial screening for all store associates. Coordinated drug testing and background checks for all employees.
* Trained associates on sales, customer service, operations, merchandising, product knowledge and asset protection. Executed disciplinary procedures fairly and document corrective action properly.
* Completed performance evaluations and made promotional and merit increase recommendations based on employee performance. Addressed any employee or customer complaints, grievances and questions.
* Monitored and verify warehouse integrity and inventory accuracy. Responsible for maintaining established shipping and receiving standards.